For Customer Service and general
Product inquiries
please
email us.
REFUND POLICY
We want you to be fully satisfied with your purchase.
Take up to seven days to get to know your new glass
piece. If after this period you are not satisfied,
or the items was not as pictured, we will be happy
to receive it back and issue a credit or refund using
the same payment method.
Returned items should be unworn and in its original
condition. We will not accept worn, used or damaged
items that were not broken during shipping. Due to
the nature of the items, we can only accept returns
and give refunds within seven days of the purchase.
Past this period, we can only offer store credit.
Due to processing charges, returned items will
have a 5% restocking fee. Store credits have no expiration
date.
For your own protection, we recommend that returned
items be re-packaged in its original box, with plenty
of bubble wrap or other “cushioning” material.
When repacking, make sure that the item does not
move around the box. We also suggest that you send
the package insured. We are not responsible for items
damaged or lost in transit.
WARRANTY
All items are fully hand made using the highest
craftsmanship and care. If your item becomes damaged
with use, please contact us to see if it can be repaired.
This mostly applies to jewelry, which includes components
other than glass, where we cannot guarantee its quality.
Repairs are usually free, unless there is major
damage. Please contact us and we will discuss your
case.
For items other than jewelry, due to the fragile
nature of glass, damage usually means a broken piece.
However, depending on the type and extent of the
damage, we can find creative solutions to recover
your glass piece.
BROKEN ITEMS
If an item arrives broken or damaged, please contact
sales@sillice.com within 48 hours of receiving the
package. Again, due to the nature of the items, we
do not accept claims for broken items past this period.
Please keep all packaging and wrapping materials
as they were received for insurance claim purposes.
For items broken in transit, full refund will be
given, including shipping charges.
CARING FOR YOUR NEW ITEMS
Glass is strong, durable and easy to maintain.
Clean with soap and water; avoid abrasive materials
to prevent scratching the surface.
- JEWELRY
Caring for your Silver Necklace
and silver components
Wipe silver parts with a soft flannel
after wearing, to remove oils and salts. Store
in airtight plastic bags to slow the natural tarnishing
process of silver and avoid scratches. If tarnished,
clean with soap and water, or with toothpaste.
Dry with a soft, clean, non-abrasive cloth, and
r ub lengthwise, as circular motion may cause scratches.
Store flat, to avoid kinking the
necklace.
Proper use: cleaners, make-up, sun tanning lotion,
salt water, bleach, alcohol, may cause damage. For this reason, put silver
jewelry on after applying cosmetics, hair spray or perfumes.
Remove rings when gardening, using chemicals or abrasive objects. Do
not wear your jewelry to bed, swimming, in the shower or to wash dishes.
Be careful with your jewelry and it can last a lifetime.
- DINING WARE
Please DO NOT microwave any of the items,
as they are very likely to break.
Although it is not recommended, you can occasionally put them in the dishwasher.
- CANDLE DISHES
If a container for the candle is used
(especially tea lights) replace soft metal cup
with plastic or glass. Soft metal containers may
heat up the glass and cause it to crack or break.
