|
RETURN POLICY
We want you to be fully satisfied with your purchase.
Take up to seven days to get to know your new glass piece. If after this period you are not satisfied, or the items was not as pictured, we will be happy to receive it back and issue a credit or refund using the same payment method.
Returned items should be unworn and in its original condition. We will not accept worn, used or damaged items that were not broken during shipping. Due to the nature of the items, we can only accept returns and give refunds within seven days of the purchase. Past this period, we can only offer store credit.
Due to processing charges, returned items will have a 5% restocking fee. Store credits have no expiration date.
For your own protection, we recommend that returned items be re-packaged in its original box, with plenty of bubble wrap or other “cushioning” material. When repacking, make sure that the item does not move around the box. We also suggest that you send the package insured. We are not responsible for items damaged or lost in transit.
WARRANTY
All items are fully hand made using the highest craftsmanship and care. If your item becomes damaged with use, please contact us to see if it can be repaired. This mostly applies to jewelry, which includes components other than glass, where we cannot guarantee its quality.
Repairs are usually free, unless there is major damage. Please contact us and we will discuss your case.
For items other than jewelry, due to the fragile nature of glass, damage usually means a broken piece. However, depending on the type and extent of the damage, we can find creative solutions to recover your glass piece.
|
