RETURN POLICY
We want you to be fully satisfied with your purchase.

Take up to seven days to get to know your new glass piece. If after this period you are not satisfied, or the items was not as pictured, we will be happy to receive it back and issue a credit or refund using the same payment method.

Returned items should be unworn and in its original condition. We will not accept worn, used or damaged items that were not broken during shipping. Due to the nature of the items, we can only accept returns and give refunds within seven days of the purchase. Past this period, we can only offer store credit.

Due to processing charges, returned items will have a 5% restocking fee. Store credits have no expiration date.

For your own protection, we recommend that returned items be re-packaged in its original box, with plenty of bubble wrap or other “cushioning” material. When repacking, make sure that the item does not move around the box. We also suggest that you send the package insured. We are not responsible for items damaged or lost in transit.

WARRANTY

All items are fully hand made using the highest craftsmanship and care. If your item becomes damaged with use, please contact us to see if it can be repaired. This mostly applies to jewelry, which includes components other than glass, where we cannot guarantee its quality.

Repairs are usually free, unless there is major damage. Please contact us and we will discuss your case.

For items other than jewelry, due to the fragile nature of glass, damage usually means a broken piece. However, depending on the type and extent of the damage, we can find creative solutions to recover your glass piece.

BROKEN ITEMS

If an item arrives broken or damaged, please contact sales@sillice.com within 48 hours of receiving the package. Again, due to the nature of the items, we do not accept claims for broken items past this period.

Please keep all packaging and wrapping materials as they were received for insurance claim purposes.

For items broken in transit, full refund will be given, including shipping charges.

CARING FOR YOUR NEW ITEMS

Glass is strong, durable and easy to maintain. Clean with soap and water; avoid abrasive materials to prevent scratching the surface.

• JEWELRY
  Caring for your Silver Necklace and silver components
  Wipe silver parts with a soft flannel after wearing, to remove oils and salts. Store in airtight plastic bags to slow the natural tarnishing process of silver and avoid scratches. If tarnished, clean with soap and water, or with toothpaste. Dry with a soft, clean, non-abrasive cloth, and r ub lengthwise, as circular motion may cause scratches. Store flat, to avoid kinking the necklace.
  Proper use: cleaners, make-up, sun tanning lotion, salt water, bleach, alcohol, may cause damage. For this reason, put silver jewelry on after applying cosmetics, hair spray or perfumes. Remove rings when gardening, using chemicals or abrasive objects. Do not wear your jewelry to bed, swimming, in the shower or to wash dishes.
  
  Be careful with your jewelry and it can last a lifetime.

• DINING WARE
  Please DO NOT microwave any of the items, as they are very likely to break.
  Although it is not recommended, you can occasionally put them in the dishwasher.

• CANDLE DISHES
  If a container for the candle is used (especially tea lights) replace soft metal cup with plastic or glass. Soft metal containers may heat up the glass and cause it to crack or break.

  If you have more questions plese email us.